The Less-Than-Best Western



The Less-Than-Best Western

Abilities365 News | 2014-06-23 18:47:58
Beau Vaughn, a 13-year-old from North Carolina, has Landau-Kleffner Syndrome, a rare form of epilepsy. Chip, his assistance dog, helps Beau's family recognize the warning signs of an oncoming seizure. But when Beau's mom booked a room at a Best Western hotel in Baton Rouge, she was told that, because of Beau's constant companion, her family was not welcome.

Here's the story...

Best Western Responds to Property That Refused Family With Service Dog

By Elise Sole @

Best Western International has responded to its Baton Rouge property that refused the reservation of a North Carolina family traveling with a service dog by temporarily restricting the hotel from accepting reservations.
A representative from Best Western International sent Yahoo Shine the following statement: "We provide extensive training to ensure our hotels understand and address the needs of guests with special needs. When this matter came to our attention, we immediately provided direction to the hotel and a reservation was offered to the family. We deeply regret the matter and we will continue to proactively communicate ADA requirements and training to Best Western branded hotels to ensure all guests are treated with the utmost dignity and respect. Further, we have restricted the hotel on our reservations systems and we have required the hotel to stop representing itself as a Best Western branded hotel (cover or remove all Best Western signs and logos) until its representatives attend a hearing at our corporate headquarters at which their future association with Best Western will be decided."

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